Return policy:

We offer returns within 15 days upon receiving the item and a 10% restocking fee will be deducted from your refund. Shipping and handling charges and  Shipping protection are non- refundable. No returns on custom orders. *Please make sure that all original tags are attached, no signs of tampering, original packaging is intact and there are no signs of wear on any of the jewelry. 

 

Exchange policy:

We also offer exchange within 15 days from the date of delivery as indicated by courier notification. Exchanges must be equal or higher amount from the original purchase. Please note that all customized orders are not eligible for an exchange.  Please make sure that all original tags are attached, original packaging is intact and there are no signs of wear on any of the jewelry. Keep in mind that engraved and custom pieces are not eligible for return or exchange. If you have any questions please call our office during business hours 1-844-833-3473  Monday - Friday 11am - 5pm PST or email support@davidvon.com

Cancellation policy:

A full refund will be issued if cancellation request is made within 48 hours. If you need to cancel, Please email us at support@davidvon.com.  

 

International Shipping:

For all international orders, prices and shipping fees do not include import and customs duties, Value Added Taxes known as (“VAT”), tariffs and other fees that may be presented by the destination country, all are the responsibility of the purchaser. We recommend to check with your authorities regarding these additional fees. In the event of a return or exchange – the taxes, duties and shipping fees will not be refunded. 

Please note, David Von  is not responsible for delayed delivery of packages due to a customs issues when items are shipped internationally.

 

All parcels are shipped via USPS.  If other shipping carrier is preferred, must call our office @ 1-844-8333473. Additional fee may apply. 

If you have purchased shipping protection and your item has been lost in the mail please email support@davidvon.com. Add in the subject shipping protection to start  the process of filing a claim.