We offer returns within 10 days upon receiving the item and a 10% restocking fee will be deducted from your refund. Shipping and handling charges and Shipping protection are non- refundable. No returns on lab-grown diamonds collection and custom orders wether it contains 1 letter or more as well as for all adjusted sizing. See our CUSTOM collection for custom product reference. *Please make sure that all original tags are attached, no signs of tampering, original packaging is intact and there are no signs of wear on any of the jewelry.
**ALL RETURNS MUST BE AUTHORIZE BY OUR DAVID VON PERSONNEL AND MUST OBTAIN A RETURN ORDER NUMBER TO START THE RETURN PROCESS. ALL UNAUTHORIZED RETURNS WILL NOT BE ACCEPTED AND WILL BE AUTOMATICALLY SHIP BACK TO YOU.** Please contact our customer service to obtain a return order number for eligible returns.
We also offer exchange within 10 days from the date of delivery as indicated by courier notification. Exchanges must be equal or higher amount from the original purchase. Please note that all customized orders are not eligible for an exchange. Please make sure that all original tags are attached, original packaging is intact and there are no signs of wear on any of the jewelry. Keep in mind that engraved and custom pieces are not eligible for return or exchange. If you have any questions please call our office during business hours 1-877-356-1826 Monday - Friday 11am - 5pm PST or email firstname.lastname@example.org with a subject "Exchange Request".
A full refund will be issued only if cancellation request is made within 24 hours due to all orders being sent out to our production. If you need to cancel, Please email us at email@example.com with a subject line "Cancellation Request". All products that may contain letter(s) 1 initial or more and with or without diamonds also, adjusted sizing are considered custom which is not eligible for cancellation as it gets processed as soon as you placed your order. Please see our CUSTOM collection for product reference.
For all international orders, prices and shipping fees do not include import and customs duties, Value Added Taxes known as (“VAT”), tariffs and other fees that may be presented by the destination country, all are the responsibility of the purchaser. We recommend to check with your authorities regarding these additional fees. In the event of a return or exchange – the taxes, duties and shipping fees will not be refunded.
Please note, David Von is not responsible for delayed delivery of packages due to a customs issues when items are shipped internationally.
All parcels are shipped via USPS. If other shipping courier is preferred, must call our office @ 1-877-356-1826. Additional fee may apply.
We offer Shipping Protection to cover your reported lost and damage product/package during shipping. Add protection service to your cart at checkout to enable it for additional cost. To file a claim, you may send an email to our customer support with a subject line "Shipping Protection - Claim" to start the process of filing.