We offer returns within 15 days and a 10% restocking fee will deducted from your refund. No returns on custom orders. Please make sure that all original tags are attached, original packaging is intact and there are no signs of wear on any of the jewelry. Keep in mind that engraved and custom pieces are not eligible for return or exchange. If you have any questions please call our office during business hours 1-877-550-6999 Monday - Friday 11am - 5pm PST or email support@davidvon.com

If you have purchased shipping protection and your item has been lost in the mail please email support@davidvon.com. Add in the subject shipping protection to start  the process of filing a claim.