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Frequently Asked Questions

Where is my order?

Once your order is shipped you will recieve your tracking number via email. So make sure to keep a close eye on your email! Normally shipping times take 2-4 days from the time you get your tracking number. If you purchased a custom peice please give us 5 business days to make and then ship your product.

How long will it take for my order to ship?

Custom products will require 5 business days other products will ship in 1-2 business days.

How is my order shipped?

All orders will be shipped through USPS insured mail and will require a signature upon delivery.

How much is shipping?

Shipping is free on any orders over $150.

Is signature needed on delivery?

Signatures will be required for all orders. Unless customer contacts us prior to shipment telling us otherwise.

What is your return policy?

We offer free returns within 30 days and store credit within 60 days. Please make sure that all original tags are attached, original packaging is intact and there are no signs of wear on any of the jewelry. Keep in mind that engraved pieces are not eligible for return or exchange.

Are returns free?

Yes all returns are free as long as long as they are returned with in the 30 day return period.

When will I receive my refund?

All refunds will be processed once we have recieved the returned product. Once refund is processed it will be back in your account within 3-5 business days.

What is your support email?

You can contact us anytime at jake@davidvon.com we will get back to you within 1 business day.

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