If the David Von product that you ordered needs a repair please email firstname.lastname@example.org with your order number, images of the item that needs repair, and a brief description of what happened to the item. We will then send you the instructions for the process of repair with an exceptions to our Silver, Gold Filled, and CZ collections which will not be covered by our lifetime warranty repair. All upgrades and modifications charges applies.
**FOR ALL DAVID VON ITEM THAT'S BEING REPAIRED BY A JEWELER OUTSIDE DAVID VON CO. LOSES IT'S LIFETIME WARRANTY.**
**Starting January 01, 2023 customers must purchase their own shipping label for all repairs and upgrades.***
You may give us a call at 1-877-356-1826 10am PST - 5pm PST.